Shipping and Returns

All online orders placed are subject to availability and order confirmation is not a guarantee that the item is in stock. Whilst we endeavour to keep our online stock up to date, unfortunately certain factors can affect this. If the ordered product(s) are unavailable and we are unable to restock, you will be contacted and informed of any waiting time and offered alternatives or a full refund.

Christmas Delivery Deadlines:

For delivery in time for Christmas our recommended deadlines are as follows:

UK & Ireland: 2pm Thursday 20.12.18

Europe: Tuesday 18.12.18

Rest of World: Sunday 16.12.18

(Christmas is obviously a busy time of year for couriers, though these are our recommended guidelines we are not responsible for any deliveries which my take longer due to increased volume of shipping)

Delivery:

If your order is placed before 3pm GMT Monday to Friday we will post the same day.
Your order will be protected by quality packaging.
You will receive tracking information by email when the order is shipped.
Signed for delivery by a recognised global courier
The Clutch Cafe in store team will be available to help with any query you may have

Premium delivery options available with varying costs from:

UK Delivery:

£6.00 Fedex Next Day Delivery
Your order will be delivered by the end of the next possible working day.
Within an hour of your order being collected you will receive a text message or email detailing when your shipment is due to arrive and offers a number of delivery options.
Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout.
Please note that orders placed over the weekend will be shipped the following Monday.
£15 Saturday Delivery - please select Saturday Delivery at the checkout
Free Next Working Day delivery available on orders over £200

DHL European Delivery:

Flat-rate charge of £15 for DHL Express Worldwide
Delivery times may vary but usually delivered within 5 working days
Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout.
Please note that orders placed over the weekend will be shipped the following Monday.

DHL Worldwide Delivery:

Flat-rate charge of £25 for DHL Express Worldwide
Delivery times may vary but usually delivered within 10 working days
Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout.
Please note that orders placed over the weekend will be shipped the following Monday.

(Please note delivery pickups and postage may be affected during bank holidays and weekends)

Returns:

Returned items must be in their original condition and returned to us within 28 days of receiving the goods. Returned items must be unused and in relevant packaging. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Returned goods will be exchanged or refunded (minus the delivery cost and/or any other charges incurred.)

(The above returns policy does not apply to itemspurchased in-store where we offer a return for credit note options only)

If returning an item for exchange please contact us in advance to ensure we can reserve the new item.

Please send returns to:

Returns

Clutch Cafe

78-80 Great Portland Street

London

W1W 7NT

Please include the returns form with your name, order number and how you wish to proceed.