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Shipping and Returns

All online orders placed are subject to availability and order confirmation is not a guarantee that the item is in stock. Whilst we endeavour to keep our online stock up to date, unfortunately certain factors can affect this. If the ordered product(s) are unavailable and we are unable to restock, you will be contacted and informed of any waiting time and offered alternatives or a full refund.

 

Delivery:

  • If your order is placed before 2pm GMT Monday to Friday we will post the same day.
  • Your order will be protected by quality packaging.
  • You will receive tracking information by email when the order is shipped.
  • Signed for delivery by a recognised global courier
  • The Clutch Cafe in store team will be available to help with any query you may have

 

Premium delivery options available with varying costs from:

UK Delivery:

  • £6.00 Fedex Next Day Delivery
  • Your order will be delivered by the end of the next possible working day.
  • Within an hour of your order being collected you will receive a text message or email detailing when your shipment is due to arrive and offers a number of delivery options. 
  • Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout. 
  • Please note that orders placed over the weekend will be shipped the following Monday.
  • £15 Saturday Delivery - please select Saturday Delivery at the checkout
  • Free Next Working Day delivery available on orders over £200

European Delivery:

  • Shipping rates vary by zone and cart value. 

    •Free Tracked Standard Shipping: 7-13 business days (tracking available once scanned at shipment hub) 

    • DHL Express Courier (Air): 1-2 business days 

  • Delivery times may vary but usually delivered within 5 working days 
  • Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout. 
  • Please note that orders placed over the weekend will be shipped the following Monday.

Worldwide Delivery:

  • Shipping rates vary by zone and cart value. 

          •Free Tracked Standard Shipping: 7-13    business days

          •DHL Express Courier (Air): 1-2 business days 

  • Delivery times may vary but usually delivered within 10 working days 
  • Please note that orders placed on a Friday will be delivered for the following Monday. If you require weekend delivery please select it at the checkout. 
  • Please note that orders placed over the weekend will be shipped the following Monday.

(Please note delivery pickups and postage may be affected during bank holidays and weekends)

Returns:

Please clearly mark the outside of the package for "Returns" and send items in original condition to Clutch Cafe. Goods are to be received back in store within 28 days of receiving your order (preferably in the original packaging) with all labels still attached.

Please take reasonable care to ensure that goods are not damaged in transport. Returns that are damaged, altered or without original labels will not be accepted and will be sent back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Please send all items you wish to return through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Clutch Cafe. Except in the case of incorrectly supplied or faulty goods, you are liable for the costs incurred.

Returned items will be refunded or exchanged (minus delivery and any other costs incurred) as appropriate. Refunds will be made to the original purchaser's credit card excluding shipping costs and processed within 30 days on receipt of returned item(s).

All returned items must be in their original condition and returned to us unused and in relevant packaging*. Except in the case of faulty goods, where your statutory rights apply.

*If the item is returned to us in what we deem to be unsellable condtion, a refund or exchange will not be offered and good returned to you.

Returned goods will be exchanged or refunded (minus the delivery cost and/or any other charges incurred.)

 (The above returns policy does not apply to items purchased in-store where we offer a return for credit note options only)

If returning an item for exchange please contact us in advance to ensure we can reserve the new item.

Please send returns to:

Returns 

Clutch Cafe

78-80 Great Portland Street

London

W1W 7NT

UK

Please include the returns form with your name, order number and how you wish to proceed.