Delivery
All online orders are subject to product availability. Please note that receiving an order confirmation does not guarantee that the item is in stock. While we strive to keep our online inventory as accurate and up to date as possible, certain factors may occasionally result in discrepancies.
If an item you have ordered is unavailable and cannot be restocked, we will contact you promptly to inform you of the estimated waiting time, offer suitable alternatives, or provide a full refund.
Shipping
Shipping & Delivery Information
Order Processing & Dispatch
For same-day dispatch, orders must be placed before 2 PM UK Time.
Orders are shipped Monday to Friday. Orders placed after 2 PM on Friday or over the weekend (Friday 2 PM – Sunday) will be dispatched on the following Monday.
Once your order is shipped, you will receive tracking information via email.
Courier Services
We ship using your selected courier: DPD, DHL, or a local courier, depending on availability and your location.
UK Delivery Options
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Free Standard Shipping (1–3 Business Days)
Available on all orders over £100 -
DPD Next Day Delivery – £9.75
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DHL Next Day Delivery – £7.00
Once dispatched, your order will be delivered by the end of the next working day.
Within one hour of your order being collected by the courier, you will receive a text message or email with detailed tracking information and flexible delivery options.
Please note that orders placed on a Friday will be delivered for the following Monday.
Shipping rates vary by zone and cart value.
Free Tracked Standard Shipping: 7-13 business days (tracking available once scanned at shipment hub)
DHL Express Courier (Air): 1-2 business days.
All prices at the checkout are inclusive of processing and delivery fees (excluding courier fees where applicable), meaning the price shown is the price you will pay delivered to you, with no hidden customs or clearance fees!All orders placed from within the EU have your local rate of VAT added; so no excess VAT will be charged upon arrival and we do not collect UK VAT. This also means that you are able to pay in local currency (or the currency of your choice) to a local bank account.
Shipping rates vary by zone and cart value.
Free Tracked Standard Shipping: 7-13 business days
