Returns

Returns

All returned goods must be returned to us in a re-saleable condition, with no damage/ wear and with all labels still attached. If the return does not meet our satisfaction, we will deduct a restocking fee from your refund.

In-store Returns: Where the clothes have been tried on in person in store and with advice from our knowledgeable team, we reserve the right to operate a return for exchange or store credit only.

Proof of purchase will need to be provided and the item returned in unworn condition with all labels attached within 14 days of purchase. 
Please take reasonable care to ensure that goods are not damaged. Returns that are damaged, altered or without original labels will not be accepted except in the case of faulty goods, where your statutory rights apply.*

*If an item is returned to us with a need to prepare it for resale due to: odour, stray hairs or an excess of other lint, being poorly re-packaged or any other need for cleaning a restocking fee will be charged to cover the costs.

The purchase of "Sale" items are non-returnable. Either for exchange, credit note or refund, when the purchase has been made in-store. 

Online: 


UK Domestic Returns

To initiate a return or an exchange from anywhere with the UK (excluding the Channel Islands, please use the Clutch Cafe Domestic Returns Portal.

Before you begin, have your order number (including the # symbol) and the email address used to place your order ready.

How to Complete Your Return

(please note this is for Domestic (UK) Returns only)

  1. Open the Returns Portal by clicking here
  2. Enter your email address and order number (including the # symbol).
  3. Select the item(s) you would like to return.
  4. Choose your preferred return option: refund, exchange, or store credit (subject to eligibility).
  5. Download and print your return label, then attach it securely to your parcel.
  6. Drop off your parcel at your nearest DHL Express Service Point.

International Returns

To initiate a return from anywhere outside the United Kingdom (including the Channel Islands), please use the Clutch Cafe International Returns Portal.

Before you begin, have your order number (including the # symbol) and the email address used to place your order ready.

How to Complete Your Return

(please note this is for international returns only, not domestic)

  1. Open the Returns Portal by clicking here
  2. Enter your email address and order number (including the # symbol).
  3. Select the item(s) you would like to return.
  4. Choose your preferred return option: refund, exchange, or store credit (subject to eligibility).
  5. Download and print your return label, then attach it securely to your parcel.
  6. Drop off your parcel at your nearest DHL Express Service Point.

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Once your return has been received and processed, you will be notified by email.

Upon receipt of goods, you have a total of 28 days to return the goods to us. 

Returns that are damaged, altered or without original labels will not be accepted and will be sent back to you.

If you return items without using our prepaid shipping labels, you are liable for all postage costs incurred including any import duties we are charged, these will be deducted from your refund total. 

We do not process exchanges for international orders. If you require an exchange, please return your goods to us for a refund and then place a new order for the desired size/item.

We reserve the right to charge a 10% re-stocking fee in the case of damaged goods in need of cleaning. 

Refunds will be made to the original purchaser's card and processed within 14 days on receipt of the returned item(s).